gotrax scooter troubleshooting

GOTRAX Scooter | GO TRAX Electric Scooter - USA Official Website `f25Jz>`lf(< @%-vCN You can get it started again if you press the button so it's probably not a power issue. Turn the key or power switch on and engage the throttle all of the way. EXTRA FEATURES- Get the free app to choose between 3 different ride modes, track travel time and distance, share your activity with friends, and more. The odometer illumination was bright. If it does not change to red when you plug it into your hoverboard, your issue could lie in the charging port. We would be more than happy to help you by providing troubleshooting steps and also any replacement part needed if you are still under our warranty period. Step 6 Install the battery pack. If you return the product because you don't like it (and not because of a defect on arrival), the return shipping costs will be on your end, and the scooter will have to have remained undamaged. Easy fix but annoying. Make sure the petals are level with each other and on a flat surface. On that same hill last week I got about 16 top speed. 0000006755 00000 n Make sure the petals are level with each other and on a flat surface. 0000005863 00000 n There are many possible reasons why your Gotrax hoverboard is not balancing. Brand new battery not holding charge. Include an image for extra impact. Test The Battery Pack On A Scooter That Does Not Run (Tool Needed: Load Tester) If the scooter is not running, a load test can be performed on its batteries by removing the battery pack from the scooter and taking the individual batteries out. EDIT 3/31/21: GoTrax has fixed our issue and have replaced the faulty scooter. Gotrax has also added a longer battery life. Learn more about your GOTRAX from full overviews and specs to troubleshooting. There is a groove at the bottom of the battery that must align with the motor adapter in order to supply power to the motor. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! I haven't had any problems yet, so that makes me wonder if the company rushed into production with the Version 2 model once GoTrax became popular. It goes fast and I can go up big hills . If the battery is fully charged, then the issue is likely with the motherboard or wiring. Best 10 Electric Scooter Helmets That You Can Purchase For Safety, Best 10 Electric Scooters on Hills If You Live In A Particularly Hilly Area, Best 10 Long Range Scooters For Those Long Commutes 2021, Best 5 Locks To Keep Your Electric Scooter Safe. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. Press question mark to learn the rest of the keyboard shortcuts. Can't get the scooter to start. Gotrax Hoverboard Troubleshooting - besteride.com They can be reached at gotrax.com TROUBLESHOOTING This scooter is covered by a 90-day manufacturer's warranty that covers In my case, when I got a new Gotrax scooter, it did work fine in the beginning. Either way this scooter is unridable now.. luckily it was just supplementing me instead of using a bicycle. A leading manufacturer of Electric Scooters, hoverboards and e-bikes. When pushing the red button and holding for a few seconds (to power on) it actually adds resistance to the front tire. If your Gotrax is not charging through its USB charging cable, it may be because of one of two reasons: 1) The battery was left plugged in too long and turned off due to overheating, or. The GKS features 6" Solid rubber tires that absorb vibrations making a glide effortlessly on cement or paved roads. E5 - Replace controller / replace entire product. E02 - Adjust your brake calipers so that they operate effectively. Battery Pack Ride Time Estimation Calculator, Basic Electric Scooter & Bike Wiring Schematic. Yes Using the 4mm Allen wrench, remove the two screws and locking hook that are used to secure console to the tiller. We show a quick view. If the battery is fully charged, then the issue is likely with the motherboard or wiring. The most common reason your Gotrax hoverboard is beeping is that it needs to be charged. Amazon.com: Customer reviews: Gotrax GKS Electric Scooter for Kids Age This is the simplest and easiest way to remove and install a new battery in your Gotrax GXL Scooter. . Tighten the screws firmly. This issue is new and is being looked at now.. I have had it for over a month now and have had zero problems with it. I was disappointed with the v2 we received, which is a shame since it really was a fun scooter. Returned the v2 and are now trying a m360 instead /crosses fingers. If you find yourself in this situation, follow these steps and your Gotrax will charge up just like new! There are common reasons why any brand of hoverboard may be beeping, and also reasons that may be particular to your model of Gotrax hoverboard. Save my name, email, and website in this browser for the next time I comment. 3. The speed of the GKS kids scooter is locked at a safe but fun 10mph. GoTrax GXL V2 Battery dead after 8 months : r/ElectricScooters - reddit If it's not been used for a while, it might need charging. Here at BestERide we have compiled some of the most common issues found with GoTrax hoverboards and how to solve them. When you plug your charger into the wall, the indicator light will turn green. k 3TXK c"b0] 3:P $% . . Beeping can also indicate uneven pressure on the hoverboard sensors. Theres a good chance that you are charging your scooter but not getting a charge because there is something wrong with your wiring harness. Here are a few red flags for anyone interested: I had my first issue within 4 days of receiving the scooter. Turns on but shows zeros no matter what. If damaged do not proceed. Has been extremely slow to respond with replacement parts. When you connect the charger to the hoverboard it will turn red to let you know it is charging. IT GOES ON AND ON The powerful lithium-ion battery has a long lasting charge, keeping the V6 going for up to 15 miles. Within 3 weeks, our v2 started with the "loud 'grinding' noise from front/drive wheel" then the next day would not respond to throttle at all (unit powered on, but wouldn't go) and front/drive wheel would not spin freely with the scooter on or off. Listen or look back to see if the rear wheel is slowly spinning. Fortunately, if you have a few tools and spare parts lying around your garage, you can put together your own scooter with ease saving money as well as adding some fun to family time. The 2nd issue has been with tech support for 8 business days now, no resolution yet on the horizon. With the rise of electric scooters, it is important to know how to read a wiring diagram for your GoTrax scooter. GoTrax electric scooters are a popular choice for commuters, recreational riders, and kids alike. Many hoverboards will typically also beep when they reach maximum speed, if they are tipped too far forward or backward or if they reach too steep of an incline. Now i have error code 30! This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! Next, take an alcohol wipe and use it to remove all traces of lint or dust from inside the charging port on your scooter. - Easy fix. So far so good for me. GoTrax G2 Scooter E3 Error Troubleshooting - Part 1 - YouTube Even if just pressing for a second - Kind of scary actually. Thus can not charge scooter. For example, only standing with one foot on your hoverboard can cause some models to beep. When you plug your charger into the wall, the indicator light will turn green. Often when there are small issues like this with your hoverboard, it simply means it is time to recalibrate. For example, only standing with one foot on your hoverboard can cause some models to beep. Looking For The Best Lock For An Electric Scooter? To power the scooter off, press and hold the red button for 5 seconds. Amazon.com: Gotrax Scooter Parts 0000001444 00000 n The key is to build your own vehicle with its own motor coil wire. Please contact our customer service team if you are experiencing problems or need more detailed information. I kicked off the odometer began registering speed. Press J to jump to the feed. It sounds like a bad battery but checking the connections is the first step. 21E - Controller Failure22E - Handlebar Failure23E - Motor Failure25E - Brake Lever Failure30E - Communication Failure. GoTrax had previously held a 1-star rating based on reviews on its BBB page, but has since increased to just shy of 4-stars with a current 3.94/5 review score. Also, make sure to run through a full charge and discharge cycle of your battery before riding again, just to ensure everything is in proper working order. Hold down the power button for 10 seconds. Cruise control automatically goes on every time when riding. If the scooter is off but still takes off, this means that the control box is damaged. If the unit has the handbrake, now is the time to reinstall the brake line to the hand brake. E1, E2, E3 - Remove the console and use a soft rag to clean the connector between the console and battery. Gotrax Apex Pro Commuting Electric Scooter - Black : Target Please Note, some electric scooters share error codes. Its possible the quality slipped with the V2, but they are basically the same scooter. Use a can of compressed air to clean out any dirt and debris that may be stuck in there. IT GOES ON AND ON The powerful lithium-ion battery has a long lasting charge, keeping the V6 going for up to 15 miles. In all cases the company has been slow to respond. E03 - Change speed settings or gear. I've had mine for almost two weeks now, and have not experienced these issues. Here at BestERide we have compiled some of the most common issues found with GoTrax hoverboards and how to solve them. Problem not solved. Bolts provided are rusted - poor quality control. This was fixed with the company sending a replacement tire. Can you please tell us how we can improve this article? So frustrating. Front wheel cover scraping wheel - easy fix but annoying. Many hoverboards will typically also beep when they reach maximum speed, if they are tipped too far forward or backward or if they reach too steep of an incline. Entice customers to sign up for your mailing list with discounts or exclusive offers. Install the locking hook and the two screws into the head unit. 0000009925 00000 n Find low everyday prices and buy online for delivery or in-store pick-up. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. If this does not work, replace the console. Grab the new battery pack and ensure that your are installing the battery pack correctly. I also have a V1 and no issues. Did you find it helpful? If your Gotrax hoverboard will not turn back on you are experiencing an issue. As an Amazon Associate I earn from qualifying purchases. If you run into any issues I recommend reaching out the customer service/ technical support for further assistance. In the next video we will show the complete repair, reassembly and testing. The last communication I received from Gotrax instructed me to mail back all the broken parts they sent to me at my cost before they will continue helping me. Update July 31: my gxl v2 is still riding well, I just pumped the tires up to 45 psi which greatly improved speed and rideability. Troubleshoot common issues with your gotrax hoverboard with our handy guide. It's a 36V 6 Ah battery that offers higher performance. Most electric scooters with old or worn out battery packs will operate with a very small amount of power when the battery charger is plugged into both the scooter and the wall at the same time. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Some scooters need to be pushed to walking speed before they will turn on - this is a safety feature to prevent them from being accidentally started by leaning on the throttle when not riding the scooter. hb```b``b`B uHGC@Z&yn)~v@P U I=@:Yg'j][ 3JSK>X~3S$)-BKD'y&Mj<>#2&w+[2DS/4dN P]-zWi^3wXBK If your charger does not turn green when you plug it in, your problem may lie in your charger. Worse issue if in a crowd or on road and people behind you don't expect you to slow down. Check Out Our Guide! I try and ride economical to maximize range and durability. Gotrax Apex XL Electric Scooter, 8.5" Pneumatic Tires, Max 15 Mile The BBB's grade of "F" still . This scooter is giving a E3 Error code and the manual simply states to replace the console. When GOTRAX GXL V2 display is blacked out you can release Power Key. These models of e-bike only feature an LED Display. TWO OF A KIND Dual hub motors unite to create 700 watts of pure electric power, pushing the V6 to speeds up to 10 mph. Firstly, you can check out the common troubleshooting tips we have provided, or check the indications specific to your particular model of Gotrax hoverboard here. Troubleshooting Your Ride - GOTRAX.com Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. As usual with every GoTrax scooter, you get a 30-day return period, and a warranty period of 90 days. Aug 15, 2020 All night charging leads to 15 minutes of riding. Powered up the scooter. Choose from Same Day Delivery, Drive Up or Order Pickup. But, as soon as it worked for quite some time, it started showing various problems. There is no doubt that hoverboards are a popular and fun way to get around. Electric Scooter Troubleshooting | E-Scooter Repair Guide - Gear Honest If you suspect either issue, try removing and reinserting batteries or replacing them altogether with new ones before attempting to charge your scooter again. Took 8 business days to fix (total of 11 calendar days). . GoTrax G4 Review - Most Theft-Resistant Budget Scooter Ever Will this problem come back? This is the best method to factory reset GOTRAX GXL V2. Back fender completely broken off, bottom screw plate snapped. . Learn more about your GOTRAX from full overviews and specs to troubleshooting. We would be more than happy to help you by providing troubleshooting steps and also any replacement part needed if you are still under our warranty . 0000000696 00000 n To power the headlight on or off, press the red button for 1 second while the scooter is powered on. This guide acts as a resource for GOTRAX users looking for a fast and efficient way to troubleshoot possible error codes that may occur on your Electric Scooter or Hoverboard. 0000013506 00000 n When the battery is fully charged it will change from red to green. You will see the LED lights start to flash. Help with GoTrax XR Elite Issue : r/ElectricScooters - reddit Gotrax scooter doesn't work - YouTube Kick stand wobbly. Is a fire hazard. Down a hill I got up to 19 mph on the speedometer. 0000002873 00000 n I am on the hook to pay for shipping to send back their poorly made products. 110 20 Though I realize the limits of a $250 scooter I am researching a longer range one for my commute to work. Visit the Gotrax . Disconnect the brake lever switch connector from the speed controller. First, plug in your charger and make sure that it works before continuing. My GoTrax (about 5 months old) started acting weird today. These are as follows. Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. Amazon.com: Customer reviews: Gotrax Vibe Electric Kick Scooter, 6.5 Set the line out of the way once disconnected. Here is a link to find the manual for your Gotrax hoverboard. Related: Mobility Scooter Battery Losing Power Uphill Fixed. If there is, youll need to buy another one and replace it. Gotrax recommends 3-4 hours for charging time. I do hope that the company learns to become more responsive and make these problems rightthats no way to stay in business. Electric Scooter and Bike Troubleshooting Repair Manual - Motor Does Gotrax G3 Plus Commuting Electric Scooter, 18Mph Power 300W Motor :~f 12`L,@" Many Gotrax hoverboard models have a battery indicator light to also indicate your hoverboard needs to be charged. 0 - Normal StatusE02 - BrakeE03 - Power Assist sensor failureE06 - Cell Under VoltageE07 - Motor FailureE08 - Handlebar FailureE09 - Controller FailureE10 - Communication reception failureE11 - Communication sending failureE12 - BMS Communication failureE13 - Headlight failure. 0000008779 00000 n These codes will pop up over your console's display when there are issues within your electric scooter. Codes often have simple solutions and we are here to assist. Frequently Asked Questions - GOTRAX Official Site If the scooter works after disconnecting the brake switch then the brake switch is defective. rider weight: 154 Lbs. Reply, Took mine to the local bike shop. 51 4.7 out of 5 Stars. This is one of the most common problems we hear about, so it's always worth checking first. How to do a hard reset on GOTRAX GXL V2? - HardReset.info I requested a refund. PARTY ANIMAL Play your music with the enhanced Bluetooth speaker, sync the LED lights to the beat, and keep the party going. You can now turn your hoverboard back on.*. The motor does make some noise when first accelerating but goes away. Now you are finished and ready to test your work. Should you see any of these error codes turn off your electric scooter and DO NOT RIDE it and contact GOTRAX Customer Service here. Range: 4 miles (est) Max. Turn the key or power switch on and engage the throttle all of the way. I've had it for a full month now but never knew how to. But some parents may balk at spending more than $100 on an electric scooter. If your Gotrax scooter wont turn on and your battery is fully charged, check that your power board isnt damaged. You can now turn your hoverboard back on.*. I had my second issue within 17 business days of receiving the scooter. How To Fix Gotrax Scooter Not Charging - How To Finders Make sure that these are not punctured if they are air-filled. We'd simply like our problems fixed but also do not want others to experience the frustration and inconvenience this has caused us. Learn more about your GOTRAX from full overviews and specs to troubleshooting. Often when there are small issues like this with your hoverboard, it simply means it is time to recalibrate. 110 0 obj <> endobj xref When the battery is fully charged it will change from red to green. Dont try to work around damaged partsthey can cause further damage to your scooter and possibly put you in danger. GOTRAX GXL V2 Commuting Electric Scooter - Black $379.99When purchased online Out of Stock About this item Highlights Speeds up to 15mph Up to 12 miles on a single Charge 8.5" PNEUMATIC TIRES Hand Brake Reinforced frame support riders up to 220 lbs Specifications Dimensions (Overall): 14.9 Inches (H) x 7.8 Inches (W) x 39 Inches (D) Find helpful customer reviews and review ratings for Gotrax Vibe Electric Kick Scooter, 6.5" Foldable Commuting Scooter for Kids 8-15, 12 MPH & 7 Miles Range E Kick Scooters for Kids, Teens, Boys and . Once you ensure the position is correct, gently slide the pack into the tiller. Of course, you could also have an issue with your battery. If you have tried to charge your hoverboard and it still will not turn on you need to check if there is an issue with your charger, charging port or battery. Problem is from inside the tire assembly. GoTrax GKX electric scooter | Tom's Guide You may want to check your fuse box to see if any fuses are blown. Shop safe on GOTRAX Official website. This Tuesday I have a brand new scooter coming that was $1400 so hopefully I can kiss these issues goodbye. Use a can of compressed air to clean out any dirt and debris that may be stuck in there. Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. Using caution, grab the top of the battery and begin to lift it out of the tiller. Need help troubleshooting a scooter issue? Home. E10, E11, E12 - Contact GOTRAX Customer Support. PDF COMMUTING ELECTRIC SCOOTER - Monster Scooter Parts Copyright 2002-2022 by ElectricScooterParts.com, an Electricruz Inc. company. I finally received the replacement parts. How do you check the odometer on the GXL V2? If it is hard to install, stop and inspect the consoles pins under the head unit. If you experience problems with any of these models of e-bike file a claim below. After rare 'F' rating from BBB, electric scooter company GoTrax responds It's Sept 21st and my issues are still not resolved nor are my friend's issues (from the beginning of the thread). Yes, you read that right. A fully charged battery will have between 36 and 42 volts. Even if you've just ridden it, the battery may not be sufficiently charged. Weight: 17 pounds. Electric Scooters are ridden standing up and have 2 inline wheels for maximum speed, size and portability. Always be sure to consult the . Gotrax is known for adapting its electric vehicles to the needs of consumers. Max speed: 7.5 MPH. Next, take an alcohol wipe and use it to remove all traces of lint or dust from inside the charging port on your scooter. bay_blade2000 3 yr. ago That's not what I am saying at all. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Problem 1: Electric scooter losing Power The first thing you should do is check the battery. Gotrax G3 Plus Electric Scooter, 10" Pneumatic Tires, Max 18 Mile Range and 18Mph Power by 300W Motor, Foldable Escooter for Adult Unisex. You can contact Gotrax to get more information, talk about your warranty or learn about repair options. The Compact 25v.2 Battery and 150 Watt electric motor powers the GKS for up to 7.5 miles per charge. Short circuit charger and handlebar: Resolved by warranty.. New handlebar and charger sent in 1 week.. 2. You feel the scooter lose power and your inertia throws you forward. If your Gotrax hoverboard will not turn back on you are experiencing an issue. Best 10 Electric Scooter Helmets That You Can Purchase For Safety, Best 10 Electric Scooters on Hills If You Live In A Particularly Hilly Area, Best 10 Long Range Scooters For Those Long Commutes 2021, Best 5 Locks To Keep Your Electric Scooter Safe. 21E, 22E, 25E, and 30E - Replace console to fix error code. But when I press the throttle, nothing happens. The motor would sometimes "sputter" (not engage) when you push down the throttle. 0000003099 00000 n Only tools required are the 4mm Allen wrench and a set of pliers. The scooter is barely accerlating (I can only get it up to 7 or 8 mph on a flat surface and not over 3mph on even . Kid really loved the speedometer and the cruise control feature! Store the screws and hook in a safe location for later use. Here is a link to find the manual for your Gotrax hoverboard. 0000001330 00000 n Reply, How can I change the Inner tube on the gotrax, bossmanron747 - An awesome member of our community made this guide. The GOTRAX Electric Scooter Troubleshooting Guide Not much help really. Apr 15, 2021 Usually I have to play around with the throttle such as push down very gently and slowly to fix the problem. Of course, with any new or growing technology there are often hiccups along the way. We'll go through each electric scooter and the error codes that occur. Gotrax GXL v2 problem : r/ElectricScooters - reddit Once you ensure the position is correct, gently slide the pack into the tiller. Entice customers to sign up for your mailing list with discounts or exclusive offers. 0000006275 00000 n GOTRAX sent me a battery and a replacement handle bar. 0000003486 00000 n If that doesn't work, email support. I requested a refund. Include an image for extra impact. This often happens if you plug in your Gotrax into an outlet on a power strip rather than directly into a wall socket. Lift or block the scooter's rear wheel off of the ground and plug the battery charger into the scooter and the wall. 2) You are using an outlet with a higher voltage than what is recommended for fast charging. Gotrax GXL Scooter Battery Pack Replacement - iFixit You can recalibrate your Gotrax hoverboard by following the instructions above. In this video we take a look inside a GoTrax G2 Scooter. We check over 250 million products every day for the best prices. New Safe Step Technology - Both feet must be placed on the . Subscribe to my Channel https://bit.ly/2ShKGSm In today's video I show you how to fix the two common issues with the GoTrax GXL V2 Electric Scooter, which are not being able to open it. Look down the tiller and ensure the pins are grouped together tightly and free of arching or debris. Gotrax Issues : r/ElectricScooters - reddit Firstly, you can check out the common troubleshooting tips we have provided, or check the indications specific to your particular model of Gotrax hoverboard here. Looks like spring issue. Beeping can also indicate uneven pressure on the hoverboard sensors. So in short. Reply, Is it possible to order the Tiller on its own for a gotrax GXL2..my broke in half and I need a replacement.
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